Booking conditions and helpful information
Last updated 13/04/2023
Please read these booking conditions & as the booking leader please inform your party of these conditions as set out below
CHECK IN TIME IS 4pm:
Parking passes are issued upon check-in from 4pm. If you wish to arrive earlier we can arrange priority check-in which includes priority parking from 11:30am for just £20 per room. Please be aware that this time has been allocated to guests which have paid to arrive earlier, we regret that parking on our car park is not allowed until parking passes have been issued. To add priority check-in please contact reception at least 24 hours prior to arrival.
CHECK OUT TIME IS 10.30am:
Guests must vacate their room by 10.30 am. Departures after 10.30am may be charged an additional night unless late checkout is booked in advance. Late check out of 1pm can be arranged in advance for £15 per room. If you require a late check out please ask reception.
LUGGAGE:
We are happy to store luggage, but we will not be held responsible for any lost or stolen luggage or contents.
GUEST BELONGINGS:
The hotel will not be held responsible for any theft; loss or damage to guest’s personal belongings unless they have been handed into reception for safekeeping. We regret we will not be held responsible for any guest items left in or on our property so please make sure all your items you bring with you are insured against theft, loss & damage.
RESTAURANT:
Dinner is served between 6.00pm - 7.30pm.
Breakfast is served between 8.30am - 10am.
NO allowance can be made for meals booked and not taken therefore please inform us if you will be late checking in & require us to keep a meal or snack back for you. Please note, Our menu is displayed in reception every day, we serve a choice menu on a first come basis, no reduction can be made for guests not receiving their preferred choice as an alternative will be offered.
Some foods may contain traces of NUT & GLUTEN please make sure you inform us of any special dietary requirements prior to arrival.
Also it is your responsibility to check with our head chef as to the ingredients of any products we provide.
CAR & DISABLED PARKING:
Parking is available, subject to availability, from £7.50 per day. We have parking to the front & rear of the hotel. Disabled guests are advised to park at the rear, as there are no steps at the rear of the hotel. All vehicles using our car park must register their vehicle/s at reception on arrival to obtain a parking pass. This pass must be displayed in the front window of your vehicle at all times. Parking is subject to you leaving your vehicle keys with reception at all times so we can move vehicles about with ease. (Hotel staff are insured to move vehicles) Parking is on a first come first served basis. All vehicles & contents are parked entirely at owners risk.
TELEPHONES:
All rooms have direct dial telephones.
Please note: our reservations lines are digitally recorded to ensure our staff take your booking details correctly.
THE BOOKING CONTRACT:
Once we accept your deposit, you enter into a binding contract with the hotel, which includes you being subject to our cancellation, curtailment or no show charges as listed below. It is now your responsibility to check the confirmation letter to see that our details about your party & their needs are correct, please inform us immediately if you find any details on the confirmation letter that are not correct. Unless we write to confirm we are aware of any specific needs in your party we will expect all guests coming with you to be fit and well enough to walk up & down steps unaided (please read accessibility guide below). During peak periods Tiffany's Hotel reserves the right to amend the reservation accommodation to maximise occupancy. Calls may be recorded for monitoring and training purposes. The hotel shall not be liable for any failure to provide accommodation contracted for hereunder in the event of it’s being prevented from doing so as a result of fire, storm, acts of God, civil disturbance, riot, industrial action or any other cause beyond its control or closure by order of the Government. In this instance deposits/payments received will only be transferred to an alternate date.
By accepting our terms of booking you authorise us to charge your card for any cancellation charges, losses or damages which are caused by you or a member of your group/party.
Please note - Tiffany's Hotel does not accept large same sex groups, stag & hen groups or similar parties.
BLACK FRIDAY PROMOTION:
Requires payment in full at time of booking. Non-refundable.
CANCELLATIONS:
Should you need to cancel or change your booking in any way please advise the hotel immediately.
You will be sent an invoice to pay the cancellation costs as listed below, which will be due to payable within 10 days.
CANCELLATION TERMS (EXCLUDING CHRISTMAS & NEW YEAR):
Standard rate: To secure a reservation we require a non refundable deposit equal to the 50% of the total booking value. In the event of a cancellation the deposit will be claimed. On occasion we may hold the deposit for a future booking arriving within 6 months from the date of cancellation, however an administration fee may be applicable.
For cancellations made at any time the deposit of 50% off the total booking fee will be claimed.
For cancellations made later than 8am 2 days prior to arrival, or in case of a No-Show, 100% of the total booking fee will be claimed.
ADVANCE PURCHASE RATES
(Room only and special offers) – To secure a reservation under the Advance purchase rate we require full payment of the total cost by credit or debit card at the time of booking. We regret that this is strictly non-amendable, non-refundable and non-transferable
CHRISTMAS & NEW YEAR CANCELLATIONS:
Less than 4 weeks notice: 100% of Total Cost
CANCELLATIONS/BOOKING CHANGES BY US:
The Hotel will endeavour meet guest requests, however any failure to do so will NOT constitute a breach of contract. Room requests can be guaranteed by securing them with the reservations team. Charges apply. During peak times the Hotel reserves the right to amend bookings to maximise occupancy. In the unlikely event that we have to cancel or change your booking, we reserve the right to do so and appropriate refunds will be issued.
HOLIDAY INSURANCE:
We strongly recommend you take out some form of holiday insurance, which should include Cancellation, Curtailment, No Show, Theft, Loss and Damage.
COMPLAINTS PROCEDURE:
We trust you will have a trouble free and enjoyable holiday, but we realise that occasionally things can go wrong, should you feel you have any cause for complaint in any way please see The Manager of the department concerned immediately in order to give him/her a fair chance to correct the problem at the time it arises. It is considered extremely unreasonable for any guest to make any kind of criticism to us upon returning home therefore we will not enter into any such correspondence.
GUESTS WITH SPECIAL REQUIREMENTS:
Please note, the hotel has limited disabled facilities & some guests may find our facilities restricting. Whilst every effort will be made by the hotel to assist any guest/s with disabilities we do request that we have all the relevant information from you prior to arrival to ensure we can accommodate your needs. Please note our disabled entrance & parking is at the back of the hotel. The doorway narrows down to 27 inches wide & can be too narrow for some Wheelchairs & Scooters. We do NOT have any disabled bedrooms yet & we are NOT a specially adapted hotel. Please check this confirmation letter overleaf to see if we have written to you stating that we are aware of any disabilities, if we have not we may not be aware of this and we will be expecting you & all your party to be fit & well enough to walk easily up & down steps unaided. If you have not previously advised us of a disability within your party the hotel will NOT accept any liability should an accident occur. The hotel has long corridors & various steps & landings throughout the hotel. Please DO NOT bring very sick or infirm people to the hotel as we have a duty of care towards all guests & under certain conditions we may find it necessary to curtail the sick persons holiday to ensure a healthy environment for all our other guests. Please note our lifts are small and the door opening is only 23 inches wide.
GENERAL INFORMATION/DAMAGE/THEFT FROM OUR BEDROOMS:
Reception is covered 24 hrs a day. CCTV is recording within the hotel 24 hrs a day. Reception’s CCTV has voice recording in case staff are abused by guests. The hotel will not be held responsible for the behaviour of any individual guest or group of guests.
Guests whose behaviour becomes aggressive or abusive to other guests or staff will be made to check out immediately without a refund.
Guest/s who cause damage or steal items from our bedrooms will be made to pay the full replacement cost. We know exactly what stock is in our rooms & we carefully check every departure for theft of our towels, glasses, tea trays, bedding & general room accessories.
CABARET/ENTERTAINMENT:
Cabaret or entertainment is provided free of charge. The hotel regrets it will not be held responsible for an artiste failing to appear or for their behaviour whilst here as all artistes are self employed & come to us through an independent Entertainment Agency. Until further notice we have reduced our capacity in the entertainment lounge for the safety and welfare of our guests. We strongly recommend finding a seat early to avoid disappointment. Bingo starts at 8:15pm so we would recommend finding your seat prior to the start of bingo. Shows starts at 9pm.
CHILDREN:
The hotel insists all parents & guardians of children check the artistes appearing are suitable for their children to watch.
Children are only allowed in the cabaret room if sitting quietly with their Parent/ Guardian. Children are not allowed near the stage as it can have heavy electrical equipment close to the edge. Children must not be left unsupervised in our Games room or in any other part of the hotel at any time.
SMOKING POLICY:
Smoking inside the Hotel is strictly prohibited. There is a designated smoking shelter at the rear of the building. Our team have been trained to identify evidence of smoking inside the Hotel. In the event that you, or a member of your group/party, are found to have smoked inside the Hotel, a £100 deep clean fee will be charged and you may be asked to leave. In such cases, no refund will be issued.
LOYALTY CARDS/POINTS T&C'S
We reward our guests loyalty. Each time you stay with us you can collect one stamp on your loyalty card. Receive four stamps on your card to earn either a free upgrade to sea-view OR a free Sunday night*. Free Sunday ony applies when adding to a minimum 2 night stay. Free upgrade can be used against any booking. Offers are subject to availability, cannot be used in conjunction with any other offer, cannot be redeemed across any bank holidays. Please note - stamps can only be collected on arrival and are available for direct bookings only.
TIFFANYS ASSURED - INSURANCE
We can only recommend that all guests have insurance in place to protect and add peace of mind for any holiday payments made as any unforeseen event such as illness etc can occur.
Without holiday insurance in place, you are at risk of losing any non-refundable deposit monies paid as per our booking T&Cs.
Tiffanys Assured cancellation insurance adds peace of mind over deposits paid in the unfortunate event you may need to cancel your holiday with us due to any unforeseen circumstance or illness.
Price
£15.00 Per Adult.
£7.50 Per Child.
When adding this policy the fee will calculated based on the number of occupants per room.
eg. Double room for two adults = 2 x £15 = £30 / Quad room for two adults & 2 children = (2 x £15) + (2 x £7.50) = £45
Deposit On Hold
You must inform us no later than 24 hours before your arrival date and your deposit will be securely put on hold within your guest account to be used at a later date within 12 months of your original arrival date with us.
Should your newly selected date be more than your deposit amount on hold any additional cost will be due by yourself, however if your new dates cost is less than the deposit on hold no refund will be provided.
Assured Refund Policy
IF you wish not to change the dates of your holiday with us and request a refund then the following terms do apply –
Cancellation 28 days or more prior to your arrival - 100% refund less the £15 assured premium paid.
14 – 27 days days prior to your arrival - 80% refund less the £15 assured
premium paid.
3 – 13 days prior to your arrival - 60% refund less the £15 assured
premium paid
Arrival within 24 hours – no refund would be available (cut off time would be 3pm day before arrival )
Any applicable refund would be processed within 14 days of cancellation
Deposits taken against the cost of your holiday do vary and should you require a more set and comprehensive travel insurance this should be taken out privately.
If you do already have private holiday / travel insurance in place either independently or through your bank you will be required to make any claim for any losses incurred by cancelling from said insurance provider.
Adding Tiffany’s Assured Cancellation to your reservation
This can be added at the time of booking either by selecting at online check out or via our reservations team who will explain any details on acceptance.
Exclusions
The Tiffany’s Assured Insurance can be added to any accommodation-based reservation excluding arrivals/departures within the following period; 24th December – 2nd January inclusive.
VENUE HIRE & CATERING
1) A wedding booking is considered ‘provisional’ until a deposit is paid. This means that the date is still available to be booked by someone else but we would attempt where possible to notify you beforehand. No cancellation fees are payable on ‘provisional’ bookings.
2) Once a deposit is received the booking is then confirmed.
3) Once a wedding booking has been confirmed, the deposit paid is non-refundable.
4) Once booked, you agree to pay the charges described in the confirmation. If a price change occurs within the organisation, we will honour prices given in the confirmation.
5) If you cancel your booking up to three months before the date of your wedding, no monies paid will be refunded to you. You may be able to transfer your booking to another date subject to availability and providing this is agreeable with all parties concerned. You should make this request in writing.
7) If we should have to cancel your booking for reasons beyond our control, we may offer to transfer your booking to a new date subject to availability. Where no agreement can be reached, all monies paid to us by you will be refunded to you.
8) Final numbers for catering must be confirmed 6 weeks before the date of the wedding so that these can be invoiced. After this point, a reduction in numbers is treated as a cancellation and no refund will be offered.
9) You may not bring your own food and drink, or use external caterers, An additional charge, up to the whole of the bond, may be made if external caterers are used without permission, or other food or drink is consumed on the premises.
PAYMENT
10) The outstanding balance for your wedding will be invoiced 6 weeks before the booking date and payment is due on receipt of this invoice. Any additional services or catering ordered or provided after this point will be invoiced at a later date, payment is due on receipt of such an invoice.
11) Please note that once full payment has been made, we are unable to offer any refunds.
GENERAL TERMS & CONDITIONS
14) We accept no responsibility for losses or damage incurred to property on site.
15) You are responsible for making all necessary arrangements with the Registrar and paying the necessary fees for wedding ceremonies. Should your wedding date/time change or be cancelled, you are responsible for notifying the Registrar.
16) Guests attending the wedding must comply with all regulations concerning licensing, fire, health and safety
17) Any hired band or musician must comply with noise restrictions as directed by Tiffany’s Hotel staff to minimise disruption to local residents. Noise and music should not be audible from outside any neighbouring premises.
18) You will be held liable for any loss or damage to Tiffany’s Hotel property (this includes any items hired by us for your use), or for injury to anyone including Tiffany’s Hotel staff arising as a consequence of this booking.
19) Should you or your guests act in a disorderly or improper way, or fail to comply with reasonable requests from Tiffany’s Hotel staff then we reserve the right to terminate your event. Should this occur, no monies shall be refunded to you.
20) All music and entertainment must finish no later than 1AM
21) Bar service must finish no later than 1AM.
22) All guests must depart from the premises no later than 1.30AM; we ask that guests ensure that they have transport arranged in good time to be able to comply with this.
26) After the wedding booking is finished, we ask that guests leave in a quiet and orderly manner showing due consideration for local residents.
Thank you for choosing Tiffany’s as your holiday destination.
We look forward to being of service to you & welcoming you to Tiffany’s in the near future.
Y7 Hotels T/A Tiffany's Hotel, Blackpool
Company no. 11505602. Registered in England & Wales. Registered address: 250 - 262 North Promenade, Blackpool, FY1 1SA || Phone: 01253 313414 || Fax: 01253 313415
VAT #: 314093235