Thursday 29th March - 3pm
Tiffany’s COV-19 Update
In this update:
- Policy update for existing bookings placed prior to the 16th March 2020 and due to arrive between 19th March - 30th April.
- Policy update for NEW bookings placed after 3:30pm on 19th March and due to arrive between 19th March - 30th April.
- Measures in place
We hope that you are in good health any disruptions to normal life are kept to a minimum during these challenging times.
Firstly, we’d like to thank our NHS, public and emergency services for your dedication when the country needs you most. THANK YOU!
As we are all aware, the situation and government advise is changing daily and we are all being asked to make sacrifices and changes to our daily lives.
As per the latest government advise, dated March 18, we are still open and it is very much business as usual. Until we are advised otherwise.
Naturally, as a family run business which supports 60 staff members and their families, we intend to keep our doors open for business as long as it is still safe to do so.
However, the health & safety of our guests and staff is of utmost importance to us which is why we’ve made some amendments to our reservation policies - in light of the Coronavirus.
In an effort to minimise lost deposits to our beloved guests we have implemented the following policy;
POLICY APPLIES TO
Any existing reservation due to arrive;
- 19th March - 30 April 2020
- Reservations placed prior to 16th March 2020.
Bookings due to arrive in this period may transfer their deposit to a future stay to arrive no later than Thursday 2nd July.
- Future stay must arrive no later than 2nd July
- Should the rate be higher then there will be balance to pay.
- Should the rate be lower, the difference will claimed by the hotel
- Length of stay must match or be greater than original booking.
- You must notify us that you wish to amend your booking by no later than 48hrs prior to arrival. Otherwise our normal terms and conditions apply and your reservation may be treated as a no-show.
At this stage we are unable to comment on bookings which are due to arrive later than 30th April.
Naturally, closing our doors for business will be our last resort and we will only do so should the government enforce this OR it be financially unfeasible for us to continue to trade.
Therefore, in a bid to stimulate and drive reservations during this uncertain time we have decided to allow for FREE CANCELLATION of any new booking which is placed after 3:30pm on Thursday 19th March and is due to arrive between 19th March and 30th April.
This means you can book something to look forward to with the peace of mind that, if more developments continue to restrict our services, you will not be left out of pocket.
NO CARD OR PAYMENT NEEDED TO BOOK.
**Please note - due to complexities within our systems this offer is only available when booking direct with us via phone on 01253 313414.
We are constantly checking for more updates from our government and will continue to review our policy as further developments are made.
In the meantime it’s very much business as usual at Tiffany’s Hotel.
Our doors are open and our team are keeping busy.
We’d like to thank all of our valued customers for their support and loyalty during this very difficult time.
Thank you for you patience and understanding.
Stay tuned for further updates as they are unveiled.
Here’s what we have been doing since the first warnings were made to us on 6th March.
Our already vigilant housekeeping team have stepped up their procedures in all areas of the hotel to ensure that our hotel is not just lovely warm and clean but thoroughly disinfected too.
In the guest bedrooms we’ve taken the added precaution of disinfecting all surfaces including telephones, switches, remote controls, door and cupboard handles. Please rest assured that these areas are already cleaned thoroughly at check-out room service but we’re adding the disinfection procedure to prevent the spread of pathogens.
We will also shortly be removing printed guest information from bedrooms however replacing these with a recyclable copy which we will replace for each guest.
Naturally, we’re paying the same attention to detail to all public areas within the hotels. In particular, areas that are frequently touched such as door handles, call buttons in the lift, light switches, toilets, telephones, menus and the Reception counters are being disinfected a minimum of four times a day.
All members of staff are required to thoroughly wash their hands every hour for a minimum of 20 seconds (so please don’t be alarmed if you overhear Happy Birthday sung seemingly on repeat during your stay!). Staff working in a food and beverage areas are required to use hand sanitiser each time they enter the area and throughout their time whilst looking after you all.
For the most part, you’re unlikely to notice many changes when you visit us. Sadly, however our Welcome and farewell hugs and handshakes have had to stop for the time being. We hope a cheery wave will nonetheless suffice in the meantime.
Booking conditions and helpful information
Please read these booking conditions & as the booking leader please inform your party of these conditions as set out below
CHECK IN TIME IS 3pm
Parking passes are issued upon check-in from 3pm. If you wish to arrive earlier we can arrange priority check-in which includes priority parking from 11:30am for just £10 per room. Please be aware that this time has been allocated to guests which have paid to arrive earlier, we regret that parking on our car park is not allowed until parking passes have been issued. To add priority check-in please contact reception at least 24 hours prior to arrival.
CHECK OUT TIME IS 10.30am
Guests must vacate their room by 10.30 am. Departures after 10.30am may be charged an additional night unless late checkout is booked in advance. Late check out of 12pm can be arranged in advance for £10 per room. If you require a late check out please ask reception.
We are happy to store luggage, but we will not be held responsible for any lost or stolen luggage or contents.
The hotel will not be held responsible for any theft; loss or damage to guest’s personal belongings unless they have been handed into reception for safekeeping. We regret we will not be held responsible for any guest items left in or on our property so please make sure all your items you bring with you are insured against theft, loss & damage.
Dinner is served between 6.00pm - 7.30pm (arrival day/s 8pm). Breakfast is served between 8.30am - 10am.
NO allowance can be made for meals booked and not taken therefore please inform us if you will be late checking in & require us to keep a meal or snack back for you. Please note, Our menu is displayed in reception every day, we serve a choice menu on a first come basis, no reduction can be made for guests not receiving their preferred choice as an alternative will be offered.
Some foods may contain traces of NUT & GLUTEN please make sure you inform us of any special dietary requirements prior to arrival.
Also it is your responsibility to check with our head chef as to the ingredients of any products we provide.
CAR & DISABLED PARKING:
Parking is available from £5 per day. We have parking to the front & rear of the hotel. Disabled guests are advised to park at the rear, as there are no steps at the rear of the hotel. All vehicles using our car park must register their vehicle/s at reception on arrival to obtain a parking pass. This pass must be displayed in the front window of your vehicle at all times. Parking is subject to you leaving your vehicle keys with reception at all times so we can move vehicles about with ease. (Hotel staff are insured to move vehicles) Parking is on a first come first served basis. All vehicles & contents are parked entirely at owners risk.
All rooms have direct dial telephones, due to previous guests not settling their phone accounts reception now require a deposit of £10.00 or a copy of your credit/debit card. Telephones are charged at 20p a unit.
Please note: our reservations lines are digitally recorded to ensure our staff take your booking details correctly.
THE BOOKING CONTRACT:
Once we accept your deposit, you enter into a binding contract with the hotel, which includes you being subject to our cancellation, curtailment or no show charges as listed below. It is now your responsibility to check the confirmation letter to see that our details about your party & their needs are correct, please inform us immediately if you find any details on the confirmation letter that are not correct. Unless we write to confirm we are aware of any specific needs in your party we will expect all guests coming with you to be fit and well enough to walk up & down steps unaided (please read Disabled below). During peak periods Tiffany's Hotel reserves the right to amend the reservation accommodation to maximise occupancy. Calls may be recorded for monitioring and training purposes.
Should you need to cancel or change your booking in any way please advise the hotel immediately.
You will be sent an invoice to pay the cancellation costs as listed below, which will be due to payable within 10 days. The Hotel reserves the right to refuse, amend or cancel a booking at any time. In such events, the Hotel will not be held responsible for any other costs including, but not limited to travel costs. In the unlikley event that a booking is cancelled by the Hotel, a full refund will be given.
CANCELLATION TERMS (EXCLUDING CHRISTMAS & NEW YEAR):
Standard rate: To secure a reservation we require a non refundable deposit equal to the 50% of the total booking value. In the event of a cancellation the deposit will be claimed. On occasion we may hold the deposit for a future booking arriving within 6 months from the date of cancellation, however an admistration fee may be applicable.
For cancellations madeat any time the deposit of 50% off the total booking fee will be claimed.
For cancellations made later than 8am 2 days prior to arrival, or in case of a No-Show, 100% of the total booking fee will be claimed.
Advanced Purchase Rate (Room only and special offers) – To secure a reservation under the Advance purchase rate we require full payment of the total cost by credit or debit card at the time of booking. We regret that this is strictly non-amendable, non-refundable and non-transferable
CHRISTMAS & NEW YEAR CANCELLATIONS:
Less than 4 weeks notice: 100% of Total Cost
CANCELLATIONS/BOOKING CHANGES BY US:
The Hotel will endevour meet guest requests, however any failure to do so will NOT constitute a breach of contract. Room requests can be guaranteed by securing them with the reservations team. Charges apply. During peak times the Hotel reserves the right to amend bookings to maximise occupancy. In the unlikely event that we have to cancel or change your booking, we reserve the right to do so and appropriate refunds will be issued.
We strongly recommend you take out some form of holiday insurance, which should include Cancellation, Curtailment, No Show, Theft, Loss and Damage.
We trust you will have a trouble free and enjoyable holiday, but we realize that occasionally things can go wrong, should you feel you have any cause for complaint in any way please see The Manager of the department concerned immediately in order to give him/her a fair chance to correct the problem at the time it arises. It is considered extremely unreasonable for any guest to make any kind of criticism to us upon returning home therefore we will not enter into any such correspondence.
GUESTS WITH DISABILITIES:
Please note, the hotel has limited disabled facilities & some guests may find our facilities restricting. Whilst every effort will be made by the hotel to assist any guest/s with disabilities we do request that we have all the relevant information from you prior to arrival to ensure we can accommodate your needs. Please note our disabled entrance & parking is at the back of the hotel. The doorway narrows down to 27 inches wide & can be too narrow for some Wheelchairs & Scooters. We do NOT have any disabled bedrooms yet & we are NOT a specially adapted hotel. Please check this confirmation letter overleaf to see if we have written to you stating that we are aware of any disabilities, if we have not we may not be aware of this and we will be expecting you & all your party to be fit & well enough to walk easily up & down steps unaided. If you have not previously advised us of a disability within your party the hotel will NOT accept any liability should an accident occur. The hotel has long corridors & various steps & landings throughout the hotel. Please DO NOT bring very sick or infirm people to the hotel as we have a duty of care towards all guests & under certain conditions we may find it necessary to curtail the sick persons holiday to ensure a healthy environment for all our other guests. Please note our lifts are small and the door opening is only 23 inches wide.
GENERAL INFORMATION/DAMAGE/THEFT FROM OUR BEDROOMS
Reception is covered 24 hrs a day. CCTV is recording within the hotel 24 hrs a day. Reception’s CCTV has voice recording in case staff are abused by guests. The hotel will not be held responsible for the behavior of any individual guest or group of guests.
Guests whose behaviour becomes aggressive or abusive to other guests or staff will be made to check out immediately without a refund.
Guest/s who cause damage or steal items from our bedrooms will be made to pay the full replacement cost. We know exactly what stock is in our rooms & we carefully check every departure for theft of our towels, glasses, tea trays, bedding & general room accessories.
The hotel regrets it will not be held responsible for an artiste failing to appear or for their behaviour whilst here as all artistes are self employed & come to us through an independent Entertainment Agency.
The hotel insists all parents & guardians of children check the artistes appearing are suitable for their children to watch.
Children are only allowed in the cabaret room if sitting quietly with their Parent/ Guardian. Children are not allowed near the stage as it can have heavy electrical equipment close to the edge. Children must not be left unsupervised in our Games room or in any other part of the hotel at any time.
Smoking inside the Hotel is strictly prohibited. There is a designated smoking shelter at the rear of the building. Our team have been trained to identify evidence of smoking inside the Hotel. In the event that you, or a member of your group/party, are found to have smoked inside the Hotel, a £100 deep clean fee will be charged and you may be asked to leave. In such cases, no refund will be issued.
£10 voucher can be redeemed against; food & beverage, early check-in, late check-out, breakfast in bed & parking. Offer cannot be used in conjunction with any other offer or discounted rate, subject to availability, available for new bookings made after 5pm, Friday 29th June. Offer ends Monday 30th July.
LOYALTY CARD T&C'S:
We reward our guests loyalty. Each time you stay with us you can collect one stamp on your loyalty card. Receive four stamps on your card to earn either a free upgrade to sea-view OR a free Sunday night*. Free Sunday ony applies when adding to a minimum 2 night stay. Free upgrade can be used against any booking. Offers are subject to availability, cannot be used in conjunction with any other offer, cannot be redeemed across any bank holidays. Please note - stamps can only be collected on arrival and are avialable for direct bookings only.
Thank you for choosing Tiffany’s as your holiday destination.
We look forward to being of service to you & welcoming you to Tiffany’s in the near future.