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WE'RE READY FOR YOU

WHAT TO EXPECT DURING YOUR STAY

 

GREAT NEWS...

 

Tiffany's Hotel will re-open on Saturday 4th July 2020. We've been busy making enhancing our service operations and safety policies in order to to deliver the safest environment possible for our guests and team members.

The safety and well being our guests and team members remains our main priority so expect to see a few changes upon your next visit to help keep everyone safe.

 

 

We've also introduced a Coronavirus Guarantee to give you assurances should government restrictions change.

Learn about our Coronavirus guarantee here

PRIOR TO ARRIVAL

 

*If you experience any symptoms of COVID-19 within 14 days prior to your stay, please stay at home and inform us so we can transfer your booking to another date.

  1. Make yourself familiar with our 'Online Guest Portal'. This can be accessed through a link in your confirmation email and will be incredibly useful throughout your stay. Full guidance for using the 'Online Guest Portal' will be sent to you prior to your stay, on arrival and prior to check out.
  2. Using the guest portal you can:
  3. Check in online, minimising contact and queues at reception on arrival and also providing us with your contact details to aid with the government Track & Trace system.
  4. Request changes to your reservation
  5. Inform us of your arrival time, to help us prepare you key card.
  6. View or pay your bill.
  7. Check-Out online

If you don't feel confident using our online guest portal you are still able to check-in in the normal way, albeit with a few extra safety measures in place to ensure social distancing is adhered to.

YOUR ARRIVAL

  1. Hand sanitiser units will be provided at the entrance and must be used before entering the hotel. We also ask guest to sanitise or wash hands frequently.
  2. As an extra precautionary measure, our reception team may take guests temperatures on arrival using an infared thermometer.
  3. Where possible, use the 'Online Guest Portal' to complete your registration cards and speed up the check in process.
    All key cards will be sanitised. Contactless or card payment will be taken on arrival with the use of email/e-billing only.
    Left luggage and portarage facility will be temporarily unavailable, with exceptions made for guests with mobility issues.

PUBLIC AREAS

  1. Please adhere to current social distancing measures at all times, even where there are no signs or barriers.
  2. We have increased cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
  3. We are installing hand sanitiser stations at entrances and in public areas.
  4. Protective screens will be in place at reception
  5. Try to only use your bedroom toilet facilities to reduce the number of people using the public toilets.
  6. The hotel will initially remain closed to non-residents to prioritise the safety of our residents.
  7. Entertainment is currently suspended until we receive guidance from the government on how to reinstate safely.

YOUR BEDROOM

  1. In preparation for your visit an enhanced cleaning and sanitising process will have taken place in your room creating your 'Safe Haven'
  2. All linen and towels are washed at temperatures above 60°C for optimal disinfection.
  3. Reduced servicing of rooms will be in place during stays whilst your room is vacant. This will include replenishing room amenities, refreshing towels and removal of rubbish. For longer stays, a more in depth service will take place.
  4. All cleaning and disinfection chemicals and materials used meet Covid-19 disinfection requirements.
  5. Some unessential high touch items have been removed from rooms to minimise housekeeping contact and risk within rooms.

BREAKFAST

Breakfast at Tiffany's has always been the best way to start your day. We believe breakfast is one fo the most important parts of any hotel stay. For this reason we have made the following changes to ensure a leisurely, sumptuous breakfast:

  1. Our usual buffet breakfast service will be replaced with a menu and table service breakfast. This will include a selection of cooked items, yoghurts and cereals, which we think will be a great valued addition included within your rate.
  2. Pre-Booked time slots may be required to accommodate social distancing and manage our reduced restaurant capacity during busy periods. we will be staggering breakfast service times to allow safe distancing, a better flow and enhanced cleaning procedures.
  3. Our updated menus will be online soon.

RESTAURANT & BAR

Our restaurant, bar and lounges will be open exclusively to residents with social distancing guidelines in place with the following adjustments to our usual services:

  1. Seating throughout the ground floor of the hotel has been re-arranged to allow for social distancing.
  2. Try to only use your bedroom toilet facilities to reduce the number of people using the public toilets.
  3. The restaurant and bar team will:
    1. Abide to a strict hand washing and sanitising regime instead of wearing gloves.
    2. Serve all food & drink to your table.
  4. Menus can be accessed using the digital QR Code or website link on each table.
  5. Our updated menus will be online soon.

CHECK-OUT

  1. Guests are advised to view and settle their bill using the 'Online Guest Portal' where possible in order to minimise contact time at reception.
  2. Those unable to access the portal are able to check out as normal at Reception using contactless or card payment only and any bills required will be sent via email.
  3. We ask for all key cards to be deposited at reception prior to leaving.
Covid gua

RESERVE IT, YOU DESERVE IT.

Lockdown is nearly over, let the good times roll,

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