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Covid gua

BOOK WITH CONFIDENCE

OUR COVID GUARANTEE

Last updated 10/01/2022

Accommodation

Covid Guarantee

We understand in times like these you are looking for reassurance. We want to be as clear as possible with our Covid-19 policy. That way you know where you stand in the event that you are unable to travel.

 

For all bookings affected by Covid-19 Government enforced restrictions on travel, including national and local lockdowns these are the options open to you.

 

Option 1. We will offer you a free rearrangement (with no admin fees) of your booking within 12 months of original arrival date, subject to availability.

If you choose to amend your break to different dates, should your new break be cheaper than your existing booking, we will use the difference as part payment for a future break, should your new break be more expensive you will need to pay the difference at time of booking
For example:

 

Option 2. Your funds can be held in your client account, which can then be transferred to another date in 2022 or 2023. Please contact us once you have found a suitable date, we will then be able to take the booking out of a pending transfer account and book the new chosen date for you.

 

Please note, in order to be covered by our Covid-19 Policy, the restriction on travel must be UK Government enforced legislation rather than advise.

 

If your booking does not fall into the Governments dates of restrictions and you cancel your booking normal terms and conditions will apply. In this instance we advise that you wait until further announcements, and we will contact you if your booking is going to be affected.

 

All elements that are not covered in The Covid Guarantee will need to be covered by your travel insurance. These include the following examples

 

  • Illness, injury or if you contract Covid
  • If you have to self isolate
  • If anyone in your household contracts Covid and you have to self isolate
  • Not wanting to travel for fear of catching covid-19

Weddings & Events

Covid Guarantee

 

For all weddings & events affected by Covid-19 Government enforced restrictions on travel, including national and local lockdowns these are the options open to you.

 

Option 1. We will offer you a free rearrangement (with no admin fees) of your event within 12 months of original date, subject to availability.

If you choose to amend your event to different dates, should your new event be cheaper than your existing booking there will be no refund in price. However., If your new dates are in a higher season tariff, the price difference will be payable.

 

Option 2. Your funds can be held in your client account, which can then be transferred to another date in 2022 or 2023. Please contact us once you have found a suitable date, we will then be able to take the booking out of a pending transfer account and book the new chosen date for you.

If you choose to amend your event to different dates, should your new event be cheaper than your existing booking there will be no refund in price. However., If your new dates are in a higher season tariff, the price difference will be payable.

Please note, in order to be covered by our Covid-19 Policy, the restriction on travel must be UK Government enforced legislation rather than advise.

 

If your wedding/event does not fall into the Governments dates of restrictions and you cancel your wedding/event normal terms and conditions will apply. In this instance we advise that you wait until further announcements, and we will contact you if your booking is going to be affected.

 

All elements that are not covered in The Covid Guarantee will need to be covered by your Wedding/Event insurance.

 

These include the following examples

 

  • Illness, injury or if you contract Covid
  • If you or members of your party have to self isolate
  • If anyone in your household contracts Covid and you have to self isolate
  • Not wanting to travel for fear of catching covid-19
Covid gua

RESERVE IT, YOU DESERVE IT.

Lockdown is nearly over, let the good times roll,

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