BOOK WITH CONFIDENCE
OUR COVID GUARANTEE
We believe everybody deserves something to look forward to.
And since we can't predict when the Covid pandemic will end we've introduced our new Corona Guarantee to give you peace of mind and reassurance when booking your stay with us.
The Guarantee is available free of charge and applies to all direct, existing and new bookings for 2020 and 2021.
YOU'RE COVERED AGAINST
- UK Government restrictions on travel
- You are unable to travel due to sickness related to Coronavirus
- The hotel is forced to close due to Coronavirus
At any point between 28 days and 3 days prior to arrival you can:
- Transfer your break to a new date in 2020 or 2021, free of charge
- If you don’t know your new dates, we will credit your guest account with any deposits made which you can use against a future break (within 12 months from original arrival date), again free of charge
- Cancel your booking and receive a Gift Voucher equal to the deposit amount paid to redeem against a future stay to be taken within 12 months from the original arrival date.
- The Guarantee applies automatically to any booking made direct with ourselves after 1st April 2020.
- Guarantee Window is available to amend booking during the period of 28 days and 3 days prior to arrival
- Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you
- All other booking terms and conditions remain unchanged
- If you choose to amend your break to different dates, should your new break be cheaper than your existing booking, we will use the difference as part payment for a future break, should your new break be more expensive you will need to pay the difference at time of booking
- If you choose to cancel your break, you can only do this by calling us on 01253 313414.
- The Coronavirus Guarantee is available until further notice
- The Coronavirus Guarantee is not applicable to any bookings made via a 3rd party including coach operators, travel agents and online booking agency. Please contact them directly to discuss your booking
- The Coronavirus Guarantee is applicable for bookings of up to 19 people. If you have, or are part of, a group booking of 20 or more and would like to discuss your options, please call 01253 313414.
RESERVE IT, YOU DESERVE IT.
Lockdown is nearly over, let the good times roll,