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CORONA VIRUS UPDATES

Wednesday 21st March - 3pm

Tiffany’s COV-19 Update

 

Dear all,

 

In light of government instruction on Monday 23rd March at 8:30pm it is with an extremely heavy heart that we have to shut down ALL service operations within the Hotel, effective immediately.

 

During the 25 years of trading at Tiffany’s and in the 60+ years of experience my family have in running hotels there has never been a more difficult decision for us to make as a family.

 

Over the course of the last week, and with vague advice covering our industry, we have tried our best to remain open so that we can continue to support our loyal and hard-working team.

 

Our doors will now remain closed until the government advise that services in our sector our told otherwise.

 

Initially we are looking at the next 12 weeks taking us to the end of June but we foresee this changing on a weekly basis. We will monitor a rolling period of 12 weeks, updating each Monday. (until we have more information)

 

Therefore, we will continue to review our situation over the coming weeks and we will update you as more information is provided to us.

 

Thank you to all our amazing team for all your hard work and loyalty to our family. You are all very much part of my extended family and I will miss you on a personal level during this period of shut down.

 

Once our doors are open we would very much love to have you back working alongside us and we will keep in touch.

 

To our regulars and loyal guests, thank you for your support over the years. You are the reason we get out of bed to do our job each morning. We love catching up with you all several times a year and we’re sad that we’re not sure when we will next be seeing you.

 

Thank you for bearing with us during this frankly shit time.

 

We will continue to review this matter as more information is released to us but for now thank you all so much for being a fan, friend, follower, team member or guest of my families Hotel.

 

I’m sorry for all the inconvenience this has caused but I thank you for your understanding.

 

Please stay safe, #stayhome and considerate to others as we all play our part to beat this. We WILL beat this. Together.

 

We look forward to seeing you all again soon.

 

 

Warmest regards,

 

Adam Johnstone | Director

 

Saturday 21st March - 3pm

Tiffany’s COV-19 Update

Tiffany’s COV-19 Update Sat 21st March (SUPERSEDING ALL PREVIOUS UPDATES)

 

We, like the entire country, are at the mercy of government instruction as we continue to wait for updates as to how we should proceed in these very uncertain times.

 

The most recent government advise, issued 5pm Friday 20th March 2020, asked for all pubs, clubs, leisure centers, restaurants and gyms to close.

 

However there was no mention of how hotels & other accommodation based providers should act.

 

Until we receive further, clear instruction regarding our industry we have put in place the following actions;

 

  • As of Saturday 21st March 2020 all food & beverage outlets within the hotel are closed until further notice
  • Entertainment has been cancelled until further notice
  • All bookings due to arrive between 22nd March and the 30th June 2020 will be contacted by us to change their arrival to an alternative date to be taken by 31st March 2021.
  • We are still accepting ROOM ONLY bookings to stay with us during the interim – until instructed otherwise.
    • During this period, as stated, there will be no food & beverage outlets open within the hotel.
    • Social distancing will be enforced between staff members and our guests.
  • Cleanliness and the health & safety of staff and guests alike remains paramount for us

 

DUE TO THE HIGH VOLUME OF RESERVATIONS BEING AFFECTED PLEASE DO NOT CALL US OR MESSAGE US ON FACEBOOK.

WE ARE CONTACTING ALL RESERVATIONS BASED ON ARRIVAL DATE AND WE WILL BE IN TOUCH. CALLING US MAY CAUSE FURTHER DELAYS AS WE LOOK TO PROCESS THE MOST IMPENDING RESERVATIONS.

 

Initially we are contacting all existing reservations which are due to arrive between Sunday 22nd March – 31st May 2020. We will keep this under review and will endeavor to provide more clarity on reservations with dates outside of this period as developments are announced.

 

We are constantly checking the governments website and PM’s announcements for further updates and we will relay any further changes to you as this information becomes available to us.

 

Please bear with us.

 

We thank you for your support and understanding during these times.

 

Further updates to follow.

 


Thursday 19th March - 3pm

Tiffany’s COV-19 Update

 

In this update:

  • Policy update for existing bookings placed prior to the 16th March 2020 and due to arrive between 19th March - 30th April.
  • Policy update for NEW bookings placed after 3:30pm on 19th March and due to arrive between 19th March - 30th April.
  • Measures in place

 

Dear followers,

We hope that you are in good health any disruptions to normal life are kept to a minimum during these challenging times.

Firstly, we’d like to thank our NHS, public and emergency services for your dedication when the country needs you most. THANK YOU!

As we are all aware, the situation and government advise is changing daily and we are all being asked to make sacrifices and changes to our daily lives.

As per the latest government advise, dated March 18, we are still open and it is very much business as usual. Until we are advised otherwise.

Naturally, as a family run business which supports 60 staff members and their families, we intend to keep our doors open for business as long as it is still safe to do so.

However, the health & safety of our guests and staff is of utmost importance to us which is why we’ve made some amendments to our reservation policies - in light of the Coronavirus.


POLICY UPDATES

In an effort to minimise lost deposits to our beloved guests we have implemented the following policy;

POLICY APPLIES TO

Any existing reservation due to arrive;

  • 19th March - 30 April 2020
  • Reservations placed prior to 16th March 2020.

Bookings due to arrive in this period may transfer their deposit to a future stay to arrive no later than Thursday 2nd July.

  1. Future stay must arrive no later than 2nd July
  2. Should the rate be higher then there will be balance to pay.
  3. Should the rate be lower, the difference will claimed by the hotel
  4. Length of stay must match or be greater than original booking.
  5. You must notify us that you wish to amend your booking by no later than 48hrs prior to arrival. Otherwise our normal terms and conditions apply and your reservation may be treated as a no-show.

At this stage we are unable to comment on bookings which are due to arrive later than 30th April.


NEW BOOKINGS

Naturally, closing our doors for business will be our last resort and we will only do so should the government enforce this OR it be financially unfeasible for us to continue to trade.

Therefore, in a bid to stimulate and drive reservations during this uncertain time we have decided to allow for FREE CANCELLATION of any new booking which is placed after 3:30pm on Thursday 19th March and is due to arrive between 19th March and 30th April.

This means you can book something to look forward to with the peace of mind that, if more developments continue to restrict our services, you will not be left out of pocket.

NO CARD OR PAYMENT NEEDED TO BOOK.

**Please note - due to complexities within our systems this offer is only available when booking direct with us via phone on  01253 313414.


We are constantly checking for more updates from our government and will continue to review our policy as further developments are made.

In the meantime it’s very much business as usual at Tiffany’s Hotel.

Our doors are open and our team are keeping busy.


We’d like to thank all of our valued customers for their support and loyalty during this very difficult time.

Thank you for you patience and understanding.

Stay safe!

Stay tuned for further updates as they are unveiled.

Thank you

Team Tiffany’s


SAFETY MEASURES

Here’s what we have been doing since the first warnings were made to us on 6th March.

Our already vigilant housekeeping team have stepped up their procedures in all areas of the hotel to ensure that our hotel is not just lovely warm and clean but thoroughly disinfected too.

GUEST BEDROOMS

In the guest bedrooms we’ve taken the added precaution of disinfecting all surfaces including telephones, switches, remote controls, door and cupboard handles. Please rest assured that these areas are already cleaned thoroughly at check-out room service but we’re adding the disinfection procedure to prevent the spread of pathogens.
We will also shortly be removing printed guest information from bedrooms however replacing these with a recyclable copy which we will replace for each guest.

PUBLIC AREAS

Naturally, we’re paying the same attention to detail to all public areas within the hotels. In particular, areas that are frequently touched such as door handles, call buttons in the lift, light switches, toilets, telephones, menus and the Reception counters are being disinfected a minimum of four times a day.

All members of staff are required to thoroughly wash their hands every hour for a minimum of 20 seconds (so please don’t be alarmed if you overhear Happy Birthday sung seemingly on repeat during your stay!). Staff working in a food and beverage areas are required to use hand sanitiser each time they enter the area and throughout their time whilst looking after you all.

For the most part, you’re unlikely to notice many changes when you visit us. Sadly, however our Welcome and farewell hugs and handshakes have had to stop for the time being. We hope a cheery wave will nonetheless suffice in the meantime.

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